We may transfer any of our rights or obligations under these T&Cs without your prior written consent. Please note that refunds can only be processed to the form of payment used at the time of booking and that all refunds are subject to the relevant airline's policy and a Opodo refund service fee. If your behaviour is inappropriate and/or causes offence, or damage to others, or risks damage to property belonging to others, we and/or our Travel Suppliers (eg airline staff) may cancel you booking, in which case our and our Travel Supplier's responsibility to you will cease immediately and you will not be eligible for any refunds, payments of compensation and/or any reimbursement of any cost or expenses you may incur as a result of such termination. If you are advised of a date by which you can cancel and if applicable a cancellation fee then after this date if you cancel or do not show up, the full amount is payable. If you have booked a low-cost airline flight as part of a Flight + Hotel package, please refer to section 4.6 above. 7.2 The inclusion of links to other Websites does not imply that Opodo promotes, vouches for, guarantees or recommends these sites. Browse our accommodations in over 85,000 destinations. You will be subject to the terms and conditions of the low-cost airline. 2.1. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. When choosing direct debit as payment method Opodo reserves the right to retain possible refunds until receipt of payment is irrevocable. 2.8 In the event that there is an error taking payment including but not limited to: your card failing (for example fraud tests or for insufficient funds), the card company or bank failing to process correctly you will be liable for the cost of your booking, and, additionally should we not be able to collect payment from you, you agree to assume our reasonable costs in pursuing you for such payments, including any fees we are charged by the card company and/or the bank and the amount of the booking together with interest at 3% above the bank of England's base rate until time of payment. We are fully compliant with financial protection requirements through the registration and licensing arrangement we have made with the relevant authorities. Please note that airlines have their own rules and regulations with regard to e-ticketing. 3.7.1 As part of the booking process for flight tickets or hotels, you are given the option to enter the details of any relevant frequent flyer or hotel loyalty programme of which you are a member. Payment methods other than those stated on the Website will not be accepted and no responsibility is accepted for cash or cheques sent through the post. All rights reserved. This may mean that you are charged for any luggage in excess of the lower limit on the flight which has the lower luggage limit. Our obligation to issue the ticket will be subject to your payment having been received in cleared funds. Opodo. All your booking details will be sent to this email address. This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these General Terms and Conditions (hereinafter referred to as “T&Cs”). Exchange rates are determined by Opodo. Travel Agency Licence GC88MD. Opodo will automatically apply the prices with the corresponding discount for residents. If you elect to purchase Travel Insurance through Opodo website, your contract will be directly with the Travel Supplier, whose terms and conditions will apply to that insurance. The names of other products, services and companies mentioned in this document may be registered trademarks of their respective owners. You agree that you have 12 months from the date of your scheduled flight to write and ask us for a refund after which time you agree to forfeit any right to apply for tax refunds. 3.5.5 It is your responsibility to check all details of your travel documents and to notify Opodo of any inaccuracies within 48 hours of receipt (or 24 hours if you are travelling within 48 hours). 3.3.3 Where you have purchased a fully refundable ticket that money will be refunded to you either by Opodo (less the £25 per person Opodo handling fee) or the airline as applicable. Such price will include the price of all products selected and Opodo's service fees. Opodo will automatically apply the prices with the corresponding discount for residents. Flights with the “Free rebooking” label are exempt from this fee. You may also be asked to present a credit card as security for any damage that may be caused to the vehicle during your rental. 6.4. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated. 3.2.6 In order to provide greater security, you will be asked to enter all the information that is on your card for each purchase you make with Opodo, as this information is not saved in our files longer than necessary to process the payment of each booking or in the tax recovery process as referred below under 3.3. The compilation (understood as the collection, arrangement and assembly) of all content of the Opodo Website is the exclusive property of Opodo and is protected by national and international industrial and intellectual regulations. You may receive a confirmation email directly from the low-cost airline. Between booking and flight date must be at least six working days. Opodo or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. Breakfast is not included unless otherwise stated. Some Travel Suppliers may make a charge for providing special assistance. Nevertheless, it is possible that some airports and/or airlines may require a longer time. person and journey cancelled or modified, Processing a booking where the 1.5. © Opodo 2020. eDreams LLC is a Delaware limited liability company, with business address at 3390 Mary Street Suite 116, Coconut Grove, Florida 33133, USA; it is registered as Seller of Travel in the following states: California CST2121263-50; Florida: ST38821; Iowa: 1293; Washington UBI: 603615148. Until you make effective the full payment, you will not be able to receive your products. Opodo may also charge additional service fees if you make a booking by phone or request changes or refunds. The Opodo website is designed to provide a fast, reliable and easy user experience: every search will help you find a great amount of useful information and options. After you confirm your booking, you will receive a confirmation email with a booking number. In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. If you need to cancel one of the flights, you could keep the other without incurring any additional charges. If you are travelling into or out of the EU, or on an EU carrier, you may have rights which you can assert against the relevant airline in the event that your flight is cancelled, delayed or you are denied boarding. It is important to remember to include all transit points in your journey which may also require you to obtain a visa. Opodo is one of the world’s biggest online travel agencies, offering an award-winning, one-stop-shop that caters to all your travelling needs. We use cookies and share your info with third parties to customise advertising, analyse traffic and provide social media related services. Infants and children cannot travel alone and should be associated with an adult traveller. Prices are shown with rates of exchange calculated on a daily basis. For more information about EC Regulation 261/2004, please click here. 2.9. Any sums received by you in this respect constitute the full amount of your entitlement to compensation for all matters flowing from the carrier's actions and which fall within the scope of the Denied Boarding Regulations. Eventually, after about 25 minutes listening to phone music, Opodo told us to go to a different company. Because I had used a link from Trip Advisor, via Kayak, when I was sent tickets for the wrong dates and subsequently needed to question their web-booking system, I was unable to find the page on my browsing history and had to spend a lot of time and money trying to get through to someone to put it all right. If you are notified of any change to your travel arrangements directly by the Travel Supplier, it is your responsibility to act upon this information and update Us if the change will impact any other part of your travel arrangements. I used Opodo to book flights to Bogota in 2016. In exceptional circumstances, due to ticketing restrictions outside its control, Opodo may not be able to pass information about confirmed bookings to the airline to enable them to fulfil the booking. (vi) Unaccompanied Minors: Depending on the airline, minors may travel unaccompanied as long as the airline provides this service. One of our agents will help you to complete your booking. reason (including IATA refunds) as described at Sections 3.3.1 and 3.3.2 In the event that you make any alteration to your booking (cancellation and/or modification), Opodo reserves the right to charge you a service fee of £25 per person to cover the administration costs incurred by Opodo. We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps. Bonjour,**J'avais fait une r*servation de location de voiture * Saint Denis de la R*union ( n* RE*********) qui a *t* annul*e ce matin-m*me. Opodo attention en cas d'annulation, règlement EU non respecté. We accept no responsibility for customers who do not possess the correct documents. Likewise Eurostar and some airlines have specific rules about travel with infants and children. Please contact the airline or hotel in charge of your frequent flyer or hotel loyalty programme if you are unsure of its terms and conditions. Opodo answered by saying: if the airline doesn’t refund they don’t either. Generally children aged 2 years or more must occupy a seat. However, stops may be made en-route for re-fuelling or to let passengers on and/or off. Log in to Prime . 3.5.1 All tickets sold on this Website are e-tickets. In such cases, the amount taken from your card may differ slightly from this amount, as it depends on the exchange rate used by the low-cost airline. You will have to provide the necessary information to prove your residence. - If you have written the address manually, please make sure it is correct. Contracts for car rental booked through our site shall be with the relevant Travel Supplier and subject to their terms and conditions. Besoin d'aide ? Opodo or the Travel Supplier reserves the right only to deliver e-tickets, confirmations, e-vouchers or other travel documents to your credit card billing address or email address when requested to do so by the credit card issuer. For example, a triple room in North America may consist of one double bed and one single bed or a double room in Austria may consist of two single beds. 6.6 Without prejudice to the limitations set out in this clause 8, Opodo shall in no event be liable in respect of any claim in relation to products or services purchased on our Website unless a written notice of the claim is given by you to us within a period 12 months from the date of the booking. You should read all fare rules pertaining to your reservation. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). Écrivez-nous un message privé ! They asked me to call up Opodo to confirm the booking, when i called them they just gave a blunt answer that my tickets couldn't be confrmed but they never bothered to inform me either by mail or phone. Those terms and conditions may not give rewards on all types of fare and class of service. Road trips break the routine and are an excellent way to explore new places. 3.7.2 Different airlines offer different loyalty programmes. This scheme provides financial protection when you book certain flight-based holiday products should the travel company you book with go out of business. The User agrees not to use this Website for illegal or prohibited purposes. Opodo is an IATA Accredited Agent. 6.1 Opodo offers this Website as-is and exercises reasonable skill in respect of its updating, maintenance and functioning, but it makes no guarantees as regards technical faults, service infallibility, or that the system or portal will function at all times. Prices may therefore differ on a daily basis to reflect any movement in exchange rate levels. We work with known and reliable car hire companies, offering great value cars against the best prices. However, Opodo will, at your request, assist you to cancel or modify the booking to the extent that it is possible, as explained in the next sections of this clause. (c) Please note that a "no-show" for a flight may result in your full ticket being cancelled by the airline and therefore may not be refundable. In agreeing to these terms and conditions you authorise us to do this on your behalf. To book your car, all you need is a credit or debit card. My Trips . We accept no responsibility for customers who do not possess the correct documents. Please be aware that this information is managed directly by the airlines, and it is important that you familiarise yourself with these policies while planning your trip. It is your responsibility to confirm with the Travel Supplier or hotel whether such special requests can be fulfilled. Information about Centauro Rent a Car company. 3.1.4 In relation to Car rentals, the car rental Travel Supplier's specific terms and conditions for cancellations and amendments will be available during the booking process and, for most bookings, through a link provided in your confirmation email. We are not responsible for such actions and We will provide all reasonable assistance You may need through Our Customer Service team. 4.4.2. Please check that the information you've entered is correct or use another payment method. You can view the fare rules when you view the Terms and Conditions of the Travel Supplier during the booking process. I'll never use Opodo again. Your contract will be with the relevant low-cost airline. If you wish to make an administrative claim to Opodo for any taxes that may be refundable, you must do so in writing within 12 months from the booking date to the following address: Vacaciones Edreams SL, address for correspondence purposes, Carrer de Bailén, 67-69, 08009 Barcelona, Spain. 1.2. J'ai acheté trois billets d'avion, via Opodo, pour un voyage en Amérique latine (Paris /Quito - Quito /Lima - Lima /Paris).Je devais partir le 01/01/2012 pour revenir le 04/02/2012. In respect of a flight booking, immediately payment has been made for your flight you will receive a confirmed ticket issued by the operator of the flight. Such price will include the price of all products selected and Opodo's service fees. Opodo offers you the best range of car hire companies in the world . We offer all car types including luxury cars, people carriers and minivans. GB. These General Terms and Conditions, as well as any relation between Opodo and the User, shall be governed by the laws of England & Wales. This means that you will have two separate bookings (one for your outbound flight and one for your inbound flight) and each booking will have its own fare rules. This will be made payable to the person who made the original payment. Please contact our customer services team if you have any other enquiries or complaints relating to your booking prior to departure. Browse our accommodations in over 85,000 destinations. If your booking is being paid for with a third party credit card we may require written authorisation to be provided by the card-holder. Travel Agency Licence GC88MD. 2.3. All information is encrypted on our secure server. We are not responsible for these fluctuations and if it is important for you to know exactly how many airmiles you will be getting then please contact customer service before making your booking. Processing the modification or cancellation of a For example, tickets are normally non-changeable and non-refundable and most airlines reserve the right to make schedule changes and cancel confirmed bookings. Opodo's service fees are independent of the price of the products and non-refundable in any case, as they are charged for the service provided by Opodo for the search, comparison and assistance in the booking process. 3.3.2 Refunds, if applicable, will be processed to the form of payment used at the time of booking. Any queries or concerns relating to the product should be addressed to the Travel Supplier. Further, in an effort to minimise the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or post to us proof of your address and a copy of the credit card and recent statement before issuing any tickets. It is always advisable to check the terms and conditions before booking. We recommend that you take a printout of your confirmation email with you, although not all airlines will ask to see this. 3.5.1. Offline Support. Any cancellations, schedule changes or other modifications to one of the flights will not affect the other flight, and the fare rules of the other flight will still apply. While we may offer to give you time or extend a deadline for you to provide us with further information we reserve the right to cancel at any time including during the time period allotted for further information, reasons include but are not limited to the airline cancelling your ticket for any reason (including but not limited to delays in ticketing while fraud checks are being undertaken) or a fraud agent advising cancelling. Also, there may be an additional charge for extra beds or cots. IATA-accredited agent. In the event that you make a change to your booking, please note that any current fare available on the Website is not relevant to the cost of making your change. 7.2. Book your flights here. 3.2.1 The total price of your booking will be shown once you have selected all the specific products you would like to acquire. For example if one of the flights is cancelled, the other airline has no obligation to refund the other leg of your journey or offer you an itinerary change. Maybe you even consider yourself a kind of detective, always able to find the lowest prices? If you don't receive the email in your inbox, please check your spam folder. Des raisons personnelles m'empêche de partir et d'annuler mes billets et bien sûr je n'ai pris aucune assurance annulation et payer avec ma mastercard (classique, non gold) où il n'y a aucune assurance. from the airlines most frequently booked on our website. Some hotels may charge additional local taxes. which can also vary depending on the passenger's nationality. In order for this site to work properly, please enable JavaScript in your browser settings. You may receive a confirmation email directly from the low-cost airline. The service fee will be added to the final price. Images - Whilst we endeavour to ensure that property images and descriptions of amenities and facilities displayed on Opodo are an accurate and up to date representation of the properties, we cannot guarantee this always to be the case as we obtain this information from our Travel Suppliers. Different countries have different standards; a 3 star hotel in one country is not necessarily equivalent to a 3 star hotel in another. This may mean that you are charged for any luggage in excess of the lower limit on the flight which bears the lower luggage limit. eDreams LLC has a surety bond issued by the prosur group in the amount of $25,000. Next, we will check that your booking has been correctly entered in the airline's booking system and that your payment can be correctly processed. Plus I don’t like they sometimes look cheaper, but they are only when you use a specific payment method very few people have. In these circumstances your contract will be with the relevant third party supplier(s). 5.3 Opodo and other names of products, services, graphics and logos of Opodo are internationally registered trademarks. This section refers to flight bookings only. It therefore may not be possible to cancel or modify products or services ordered, or there may be specific requirements you will have to meet. In relation to car rental the conditions set out in Annex 2 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Unless we have provided you with specific cancellation terms, please be aware that in the event of cancellation or no show you will normally be required to forfeit the entire booking amount. Any other use of the content on this Website is strictly prohibited, including its total or partial reproduction, modification, distribution, transmission, subsequent publication, exhibition and/or representation. Find the best deals on cheap flights, hotels and holidays with the handy Opodo price comparison tool. In this instance, the most restrictive fare rules will apply. If you have any questions, please contact them directly. We reserve the right to cancel your booking in the event we have reasonable grounds to believe it is fraudulent. Flights with Eurowings starting from £29* – fly to Germany and all across Europe for less. All email addresses used must be valid at the time of booking. Whether you’re looking for hotels, homes, or holiday rentals, you’ll always find the guaranteed lowest price. (b) If changes or cancellations are permitted, then please call Opodo to make the change. Accordingly, Opodo shall charge you with a service fee, depending upon which product you book. Opodo publishes on its Website various information about the products and services provided and offered by third parties, and it can make no representations about the truthfulness, accuracy, completeness and updating of the data contained in such offers. Avec Opodo vous aurez accès à plus de 450 compagnies aériennes, 1,1 million d'hôtels et une large sélection de séjours tout compris dans le monde. I agree to the terms and conditions of the Privilege Club Programme. The User hereby declares that he or she is an adult (at least 18 years of age) and has the legal capacity to be bound by this agreement and to use this Website in accordance with these T&Cs. I could understand that if I had actually received any service. 3.3.2. If the airline you are flying with is not listed, please consult the conditions directly on the airline’s website. Please contact the hotel directly to confirm the exact bed configuration before purchase if required. No incidents arising from the failure to comply with such official regulations will be considered the responsibility of Opodo. If there are any problems with your payment, we will contact you within 48 hours of your booking (or within 24 hours if you are travelling within 48 hours). The European Commission provides for an online dispute resolution platform, which you can access here: http://ec.europa.eu/consumers/odr/. Furthermore, the User declares that all information he or she provides to access this Website and while using it is true, complete and accurate, and he/she agrees to keep it updated. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. I have used Opodo for a majority of my bookings but when customer service needed to help the one time I needed it, it failed. 2.2 The term "Travel Supplier" includes as appropriate inter alia airlines, tour operators, package holiday suppliers, hotels, hotel chains and hotel aggregators, insurance suppliers and rental car suppliers. You are free to prove that less cost has occurred. 2.2. - If you have clicked on a link to get here, there is probably an error in the link Enjoy the freedom of a car. If you pay by credit card, payment for your flights may be taken directly by the airline. Card owner must be one of the traveller, holding his card while check in; You can book for up to 7 travellers and 7 infants at a time. They may vary depending on flight schedules, type of aircraft, weather conditions etc., and are indications of the hours spent actually flying (excluding time on the ground during stops en-route or when changing aircraft) and are therefore given for guidance only and are subject to alteration and confirmation. In case you need to get in touch via phone, the UK call centre is available 24 hours a day, 7 days a week. It is your responsibility to make sure that your account has sufficient funds. Book now! We therefore urge you to always verify the different formalities of the chosen destination or transit countries, as well as the time needed to take all of the related steps. You may have separate credit card charges for each product, totalling the amount quoted for your package. hotel, motel, apartment, bed & breakfast), attractions (e.g. For example, tickets are normally non-changeable and non-refundable. The recommended minimum check-in time for international flights is 120 minutes prior to departure and for domestic flights, 90 minutes before departure. Opodo et problème de remboursement - forum Avion - Besoin d'infos sur Avion ? Please note if your flight includes more than one route, you may have different baggage allowances. Opodo Customer Service Fail - always book direct with Airlines Sadly, This will be the last time I use Opodo. Images of room types do not necessarily represent the bed configuration of the room being purchased. These charges do not include any charges imposed directly by the Travel Supplier or hotel, including any difference in fare/room rate/rental rate. In relation to Flight bookings, please note that for itineraries built up of different routings and more than one fare base, there may be more than one set of fare rules. It may not be modified, reproduced, duplicated, copied, distributed, sold, resold or exploited for commercial or non-commercial purposes, except that you may print out copies of your travel itinerary for personal use, or forward your travel itinerary to a bona fide itinerary management company. All your booking details will be sent to this email address. One of our agents will help you to complete your booking. Si c’est votre cas, alors vous êtes en droit de faire une demande de remboursement dans un délai de 5 heures. When a booking is made the exchange rate will be fixed at that time and will apply to any amendments or cancellations to that item within the booking. It is your responsibility to be in possession of a valid passport and, if appropriate, a visa. 2.5 Prices are confirmed at the final step of the booking path at the point when you click "Buy now", "Make the reservation" or similar, depending on product purchased and you will have all necessary information on the final full price before paying. Continued use of the Site following any changes to the Terms and Conditions shall constitute your acceptance of such changes. Please be aware that these checks are only carried out during our standard business hours. 281K likes. Téléchargez Go Voyages et trouvez des vols pas chers pour vos voyages parmi les compagnies aériennes telles que Ryanair, Air France ou Easyjet. Téléchargez notre appli et faites le voyage de vos rêves ! Opodo cannot be held responsible for non-compliance with these rules and regulations and strongly recommends that you check these details with your airline in advance of travel. This is the moment that your contract in relation to the products and services ordered will come into existence. They are misleading. Hand luggage scanner . Should you require more information, please contact us. It is recommended that you take out insurance for any travel, especially as there may be circumstances where the Travel Supplier will have no liability. If you have a complaint relating to a Travel Supplier and/or hotel during your stay, please ensure that you officially log your complaint with the relevant Travel Supplier and/or hotel prior to your return. In relation to flights the conditions set out in Annex 1 hereto shall apply, unless otherwise provided in the Travel Supplier terms and conditions. Opodo has put together a list of all the information that you will need to plan your trip (transportation conditions, baggage policy, etc.) (theme) parks, museums, sightseeing tours), transportation provider (e.g. When you make a purchase on the Site, you agree to accept these Terms and Conditions. You should take health advice about your specific needs as early as possible prior to your departure. 3.1.1 As explained in clause 2.1, the contract for the product or service you have booked is between you and the Travel Supplier(s). A flight that is described as direct is one where there is no need to change aircraft during the journey. 3.2.2 The amount of the service fees depends on the products acquired. The main driver's credit / debit card, with enough available funds for the car's deposit. When you pick the car up, you'll need: Your voucher / eVoucher, to show that you've paid for the car.